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AC Repair

Expert Technicians Servicing Any Brand

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Emergency? Cates offers 24/7 Service

A/C Repair

当你的空调需要一点TLC时，盖茨的供暖和制冷在这里提供帮助. Cates的技术人员是维修所有品牌空调设备的专家，无论外面有多热，都能让您的家保持舒适.

 

The technicians at Cates have seen all kinds of AC problems, and they are ready to make any repairs necessary. 技术人员还可以根据损坏情况帮助您决定是否应该修理或更换您的设备, its age, and any additional wear and tear to the unit.

Regardless of your AC needs, Cates is here to help. If you would like to set up a consultation for an AC repair, call Cates right away. 别忘了，盖茨有24小时的紧急服务，当你需要修理你的空调没有延误的时候.

Is your air conditioning not turning on after being idle for months? Blowing air but not cooling? When choosing Cates Heating and Cooling for AC repair, you’re choosing specialists who have seen, repaired, and serviced it all. 这应该给你信心，你的空调维修将做正确的第一次. 我们服务的住宅空调单位在约翰逊县，堪萨斯州和密苏里州西北部.

full-service hvac

A/C Replacement

Have you decided to start fresh with an entirely new air conditioning unit? Look no further than Cates Heating and Cooling, where we can help you pick the perfect unit for your home.

A/C REPLACEMENT

Repair vs Replace

参加我们的调查，以确定您的暖通空调系统是否应该维修或更换.
REPAIR VS REPLACE SURVEY

Book Service

Waste no time waiting to repair your air conditioner. 有了我们方便的网上预约服务，您现在就可以预约.

BOOK SERVICE

Worry-Free Guarantee

If 2 years from the date of installation you are not satisfied, Cates will try to quickly resolve your problem. 如果解决方案不能使您满意，Cates将拆除并退还您的设备费用.

ABOVE AND BEYOND AGREEMENT

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Our expert technicians service any brand. Schedule your service, installation, or repair today.

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Cates Heating & Cooling
Excellent
Cates Heating & Cooling
4.7
Based on 437 reviews
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Maynard C.
Maynard C.
凯勒·麦高恩，今天检查了我们的火炉安装了一个新的加湿器鞍形阀. As always, he did an excellent job with the Check up and the repair. He was professional, knowledgeable, and courteous. it is always a pleasure to have him as our service technician. 我毫无保留地向任何需要冷暖服务的人推荐他.
Chad W.
Chad W.
Cate's was fantastic to work with. 他们的每一个技术人员都很周到，经验丰富，在漫长的过程中与我一起工作，以确保所有的东西都被正确地修理和更换. 24小时服务热线，有知识渊博的人，非常乐于助人，使每个人都能相互协调. 他们测试了他们的工作，并确保设备在安装后能够完全正常运行.我和帕特·马什一起工作，他给我提供了非常有用的信息，给了我关于空调和炉子做出正确决定所需的知识, 在漫长的维修过程中与我协调，并最终通过我的公寓大楼进行更换, making sure that I got the unit that I needed, and making sure that my unit was installed with care and attention to detail. 和他一起工作很愉快，和其他来我的设备工作的技术人员一起工作也很愉快.很难找到一个不走捷径、提供高质量服务、高质量工作的企业. I trust Cates to make sure I'm getting what I'm actually paying for. I would highly recommend Cates to anyone, can't go wrong here.
James M.
James M.
我使用Cates进行定期维护已经超过15年了，并且总是对技术人员和所有员工的响应能力和专业精神感到满意. 最近一个周六，我的空调出了问题，凯尔很快就来了，诊断和维修非常顺利和高效，而且都在我的保修范围内. Cates has served me well in both maintenance, new installation, and repairs that gives me peace of mind.
Anthony S.
Anthony S.
周末，我们家的空调在家人进城前几个小时就停了. We reached out to Cates and they sent the best. Dillin Roberts had us fixed within an hour. 专业，礼貌，诚实，我对我们的新维修计划感觉好多了. 6 stars if I could.
Larry F.
Larry F.
We had a very good experience with CATES' service technician, Jeff. 他很快就到了，非常友好，彬彬有礼，知识渊博，技术娴熟，而且很专业. 我们对他出色的表现感到非常满意，并强烈推荐他出色的服务.
Ann M.
Ann M.
Cates heating and cooling took care of us when our A/C went down on hot July days. 他们马上就来了(我们和他们有服务协议)，诊断我们需要一个新的热泵. Pat Smart came the same day and offered us options for replacement. Derek and Noah installed the unit in an efficient way. They cleaned up and very friendly and professional. Highly recommend Cates.
J.J. O.
J.J. O.
我们已经使用gates很多年了，并且一直对我们所得到的服务表示满意. 在6月的热浪中，我们有一个保修问题，零件必须从工厂来. As soon as the parts were here we got a call to repair 2 hours later. 迪兰是我们的服务技术人员很好，很有礼貌，直到我们冷静下来才离开. Within 12 hours our 87 degree house was a comfortable 72!Thanks Cates
Jennifer K.
Jennifer K.
We recently had an AC outage occur in a weekend, 盖茨当天不仅派人去评估这个问题，而且当发现原来的安装有问题时, they covered the fix at no charge and they were so quick to get us scheduled. Our recent technician, Dillin, did a great job of keeping us informed, worked efficiently, and was very friendly. It’s experiences like this that keep us loyal Cates customers.
Kevin T.
Kevin T.
Cates does a great job! We use them for both residential and business needs. Jeff was our most recent service technician, and he was very helpful and educated me on maintaining our HVAC system. Highly recommend!
Trevor J.
Trevor J.
Dillin cleaned out the a/c and checked the system thoroughly. When I asked about a noise he ensured the issue was resolved before leaving. He was professional, courteous, and knew what he was doing. Cates has done very well every time
John F
John F
First time using Cates for our air conditioner issue. We will be a repeat customer for sure. Their response time was quick. The service tech, Jeff, was great! 在他完成之后，他提到了我们将认真考虑的年度维护计划. Thank you!!
Corey I.
Corey I.
I called Cates for a second opinion after being told my A/C was beyond repair. Their professional team had a technician to my house the same day. 2 hours later my A/C was running perfectly. Thank you Cates for being trustworthy and honest
Alecia C.
Alecia C.
We have used Cates for years both personally and professionally! Derek and his whole service team are so great at what they do!!! We had an AC unit that we struggled with for years but no one could tell us why. 德里克来到我们的住所，发现它不仅太小，而且位置也不理想. 从开始到结束，我们在一个星期内就有了一个新的单位，从那以后，我们和盖茨相处得很好!!
Terri C.
Terri C.
我们的暖通空调设备是8年前由建筑商安装的，我们已经用了一年了. 我们雇了盖茨来帮忙解决这个问题，他们用设备做了他们能做的. This year we decided to change out the entire system and again chose Cates. Greg非常出色地为我们的家找到了最好的选择，并在安装前拜访了我们家4次. The installation team was professional, courteous and took care of our home. All went smoothly and we are delighted.
jarhead771
jarhead771
Had a new furnace installed. Vince and Noah did a great job! They were informative, very pleasant, and courteous! Cleaned up the work area very well! Highly recommend them and Cates!
Peg N.
Peg N.
Can't count the number of years we have relied on Cates, spring and fall, to keep us hot or cold, depending on the season. 盖茨人总是彬彬有礼、恭敬有礼、沉着冷静，有充足的时间回答问题. 这么多年来，我们只需要打一次电话，因为有紧急情况，有人马上就来了. Cates is the best.
David L.
David L.
Dillin was very professional, charming and hard working. I hardly noticed them working, they were very quiet and kept the house clean. We immediately noticed the difference with the new system working.
Anne R.
Anne R.
Over the MLK holiday weekend, with the extremely cold weather, my brand new furnace began to malfunction. I called Cates on Saturday and Vincent was here by noon. 他让炉子运转起来，但担心问题可能无法解决. He left his contact information in case of further problems. Mid-afternoon, it was clear that the furnace was still not heating correctly. Vincent returned and worked diligently to determine what the problem was. 他呆了几个小时，以确保我们有暖气，我们的管道不会在一夜之间结冰. 他也诊断了这个问题，并纠正了它，所以我们没有进一步的问题. 在那个寒冷的周末，他竭尽全力帮助我们，我们非常感谢他的奉献精神和强烈的职业道德! Cates is a great HVAC company!
Jonathan S.
Jonathan S.
Several family members use Cates Heating & 全球网赌十大网站，我们决定回来进行季节性调整后，在过去使用他们. 我们在一周内就完成了计划，刚刚结束了与凯尔·亚当斯的会面. He was awesome. He was on time, ensured everything was running smoothly, he reattached our furnace cover, and replaced our humidifier filter. He couldn't have been nicer and worked efficiently. 我们一直从盖茨那里得到很大的帮助，我们也会请他继续前进!
Timmy L.
Timmy L.
The heat went out this morning. It was 7 BELOW zero this morning in Lenexa. Thankfully I have a contract with Cates Heating & Cooling Heating and Cooling. I called at 6 am and Ethan got here at 8:30 am. Ethan found the problem, got the needed part and had the heat on in about 2.5 hours. 我和我的妻子已经使用gates超过30年了，我很高兴我今天有了它. It got down to 55 degrees in the house.
Peg N.
Peg N.
Jake arrived at 8am and did a very detailed checkup of the furnace system. He was very patient to answer all my questions. Thank u Jake for a great job.
Jane D.
Jane D.
盖茨的阿尔瓦拉多先生来给我的炉子做冬季检查，他非常好. He cleaned and inspected more than I had ever experience before. And when I asked about myOriginal thermostate not holding steady, he showed me some options and went through them with me. We picked out the best one for me and in no time. 它已经安装好了，我对它的服务和我家现在持续的供暖感到非常满意和满意. Thank you, Mr Alvarado and Cates.
Lauren D.
Lauren D.
We had our HVAC installed by Cates during the summer of 2020, and had nothing but a seamless experience. Afterwards, 我们的年度调校是由另一家我们过去用过的本地公司进行的. However, 我们最近觉得另一家公司误导了我们，意图在与安装相关的不必要的服务上进行追加销售. We called Cates to validate our concerns and they stood by their work. We’ll now be using Cates for all of our HVAC needs!
Herndon H.
Herndon H.
We had a LOUD noise in our furnace. Our service representative , Sean, diagnosed a fairly complicated problem within 15 minutes, ordered the parts needed immediately. 一个已经存在了一段时间的问题在24小时内被一个真正的专业维修人员解决了. We've been w/ Cates for more than 30 years. 他们提供的这种服务只会强化我们与“懂”的人合作的决心。. You want results, call these guys.
Debbie G.
Debbie G.
Jacob Alvarado was great. He identified a problem with my flue pipe. Lucky me that he found it. He scheduled a very reasonably priced service call to fix it. Thank you Jacob. Deb Geraghty
Chase W.
Chase W.
Kylar和Kyle来安装一个新的空气洗涤器，并帮助发现了之前公司在安装过程中遗漏的一些严重损坏. They prevented a much larger issue with their thoroughness. Great guys, great company, will be going back
James H.
James H.
My go to team. Kylar was great. He did a fabulous job on our installation. Will call Cates and request him next time.
Alaina D.
Alaina D.
I called Cates this morning due to my AC going out. Ethan arrived within 2 hrs of me placing the call for service. He fixed the issue and was professional. I highly recommend Cates Heating & Cooling for your needs.
tredburn08
tredburn08
We received a quote for an HVAC replacement from Cates. Ultimately, we ended up choosing a different company, but I want to praise the level of friendliness, care, and professionalism that our estimator, Dan showed.他的知识非常渊博，并与我们分享了这些知识，使我们对业务术语和流程的要求有了很好的理解. 价格非常有竞争力，根据我的经验，我会强烈推荐这家公司.
Douglas D.
Douglas D.
在过去的两年里，我们每年都有盖茨对我们的炉子和交流系统进行联合检查. The AC inspection was completed by Kylar yesterday, 我们对他提供的周到和知识渊博的服务感到非常满意. 我们的炉子和空调系统都很旧了(22年前我们建这所房子的时候安装的)。, and we're trying to stretch out their functional lives as long as possible. Thus far, they work just fine, 而且房子绝缘得很好，所以我们对这些电器的需求很少. 但是，由一个知道要评估什么，并且有工具和技能的人进行定期彻底检查，对于衡量我们在更换之前可以预期多久非常有帮助. That's what we appreciate most about our service contract with Cates.
Pat B.
Pat B.
Cates has been our service people since 2010 (?) in two different homes. They have always been dependable and efficient. Highly recommended.
Charlie R.
Charlie R.
我们需要多次修理，包括更换家里的水压调节器, faucet installations, leak repair, clogged drains, toilet repairs and outdoor faucet repair. Our plumber, Brett Freeman, was great. He works efficiently and hard. He is super nice and very good at explaining all of his work along the way. Our problems took 5 or 6 days to resolve. We are super satisfied with our plumber and his work. Next time we'll ask for him by name. Charlie and Chris
Karen K.
Karen K.
I have a warranty with Cates. They are always very responsive and timely and professional! They take care of everything in A/C and plumbing for a very reasonable fee. Thanks!
Jay P.
Jay P.
We had a Furnace and A/C replaced and they did a great job. 它们按时完工，拆除和安装造成的干扰很小. They cleaned up after they were finished. Perfect. Great company!!!
Richard B.
Richard B.
We have been Cates customer for a long time. We decided it was time to replace our 20 year old A/C. 销售经理格雷格非常详细地解释了我们的选择，并给了我们一个很好的折扣，因为我们是长期客户. 安装人员非常高效和专业，即使外面下雨，他们也会在工作期间保持我们房子的清洁. 我和我的妻子对他们的工作非常满意，我们希望在接下来的20年里享受新的Carrier /C. Richard in Overland Park
John W.
John W.
My wife and I had numerous bids from a few local heating and cooling companies. One of those bids was with Cates. 一位服务经理(查克)出来看了看我们的旧热水器，给了我们更换热水器的报价. 这个报价不是最低的，但他对热水器的了解让我们感到很舒服. 我们打电话订了一个安装日期，那天杰克就出来把热水器换了一个新的. 我们很高兴得到了大家的关注，所有的问题都得到了专业的回答. Thankyou Cates..job well done!.
stefanie G.
stefanie G.
Professional, prompt and fairly priced. 我们今年早些时候买的房子里的那个炉子已经腐蚀了，而且安装不当，他们在给我们安装新炉子的时候做得非常出色. 他们甚至帮我们做了一些相关的工作，使我们的供暖系统达到了标准，而且没有收取我们一分钱. Very happy with our new furnace which is way more efficient than the original one.
Annette J.
Annette J.
We have used Cates for preventative heat/cool maintenance for several years, but finally needed heat/cool replacement with surprise water heater replacement. They were very responsive with next day installation. Great overall experience!
EJF
EJF
Absolutely fantastic! 在与其他3家空调公司打交道后，我对雇用任何人都有点紧张，因为我对自己的需求撒了谎. Finally, 另一家公司Temperature Pro(也很好，但不能安装我们当时需要的不寻常的系统)推荐了Cates. 这对我来说说明了很多——如果业内有人说他们会用这个人——说明了很多. 从一开始帕特·马什的销售到安装——一个父子团队——(普雷斯顿和对不起，我不记得爸爸的名字了。!) were outstanding! The epitome of customer service and professionalism. Could not have been happier. Timely, tidy and very well versed in everything HVAC. This was a really big job and they were super efficient. Without reservation I would highly recommend!!
Larry F.
Larry F.
Dan was outstanding. He was friendly, thorough, knowledgeable and very helpful. He always has tips for us that are beneficial to reduce our energy bills, 改善我们房子的供暖和制冷，通过预防性维护避免昂贵的维修. 这是丹连续第二次出现在我们的节目中，希望他能在明年春天回归.Larry
Liz H.
Liz H.
Cates did a wonderful job with our new furnace and A/C installation. 丹非常专业和礼貌，解释我们的选择，并回答我们所有的问题. 在家人开始来过感恩节之前，盖茨在很短的时间内完成了我们的安装! The installers were great too! We highly recommend Cates!
Sur W.
Sur W.
Both Derrick & Vincent were on time, well organized & informative. Both were very hard workers. New Furnace needed adjustments to fit with old duct work. Derrick did an outstanding job with the needed modifications. They both kept us up-to -date with progress. 经过漫长的一天，业主们非常满意地完成了这个项目. Super job!!
Jodi G.
Jodi G.
Arrived on time. Very polite and professional. Kept the carpets clean with tarps. Would highly recommend.
Michael L.
Michael L.
狄龙和约翰做了一项伟大的工作，重新安置了我们的交流冷凝器和重新规划了我们的炉排气出口管道. Looks awesome! Thanks again!
Linda J.
Linda J.
维修人员迅速调整了我们的Aprilaire加湿器，并教我们如何调节它以达到最佳舒适度. He trouble shot the thermostat to get it where I wanted it. Excellent!
Margaret C.
Margaret C.
I have used Cate's since 1989 and would not go anywhere else. They are a family owned business and honest as the day is long. Prices are better than any I found when looking for a new air conditioner. I give them full 5 stars and then somel
Gail W.
Gail W.
Joe and John were professional and friendly.他们回答了我们的问题，乔不慌不忙地确保一切顺利. Dan清楚地解释了我们可以选择的暖通空调系统的不同选项，并在安装完成后跟进. We were comfortable with these gentlemen in our home. They were very considerate about leaving their work areas in our home clean. We were very impressed with Cates.
Christie S.
Christie S.
Professional, courteous, cautious with our furniture, carpet, etc. They were knowledgeable and showed us how to use our new equipment. Cleaned up after themselves, price was as quoted, even wore booties in our house to keep floor clean! 乔·斯蒂芬斯和狄龙·布鲁克斯都很棒，我会向所有人推荐盖茨.
Kyle L.
Kyle L.
We had our entire HVAC system replaced by Cates and they did a great job. Fair pricing and quality work. Also very responsive to any questions or follow up needs.
Linda P.
Linda P.
This is the second time I’ve submitted this recommendation. For some reason the first one never went through. We have been loyal customers of CATES Heating & 在过去的八年里，我一直把这家伟大的公司推荐给任何询问空调/供暖服务的人. A few weeks ago, in the middle of a COVID-19 lock down, I called CATES for what I thought was a thermostat problem. I had planned to have a new one installed when AC was checked this late Spring, so had a new one on hand. 这毕竟不是恒温器的问题，而是炉子的马达正在烧坏. CATES once again sent one of their fantastic servicemen, Ryan Peck, who installed the new thermostat and delivered the bad news about the motor. It was very close to the time he was off, 但他打电话给一家供应公司的主管，并安排他为他开店，这样他就可以获得所需的电机. 那是盖茨——那是瑞安·派克——在周末下班后超越了他们的职责. I highly recommend this fantastic company and their great service people. 我总是把它们推荐给家人和朋友，现在我把它扩展到任何需要信誉良好的人, dependable company with great service people like Ryan! Linda & Ron Poplau, KCKS
Jessica F.
Jessica F.
Fantastic, Honest Service! Cates will be our go to for all future HVAC business.We are beyond thrilled that we found Cates! 当另一家公司告诉我们“应该”以9000美元的价格更换整个系统时，我们感到震惊和失望, but to get our AC working again, we needed to replace the AC compressor for $4k.盖茨进来了:我们打电话给盖茨，想了解一下新的冷凝器单元和/或系统的价格. 接电话的人向我们保证，他们有兴趣帮助我们根据我们的需要做出最好的决定. This was already feeling much different than the first company we called. 盖茨的估计器不仅能够诊断出我们冷凝器的实际问题(其他公司“忽略”了这一点)。, but he FIXED the issue (photo of problem) and inspected the rest of our HVAC, in under 1 1/2 hours and for under $100! 我们暖通空调的其余部分状况良好，他建议我们在夏天进行一次调整. 如果你对另一家公司是谁感到好奇，请随意查看我的其他评论. Thank you so much Cates!
Tyler J.
Tyler J.
Awesome customer service. Fantastic tech!!! Our service tech, Dan, walked me through all the trouble shooting. Made a few adjustments to our noisy furnace. Now it runs quiet and worry free. 甚至还花时间给我上了一篇关于恒温器所有疯狂功能的深度教程(比如热泵), delay, even change the color on background and font). 他还确保所有传感器的设置都是正确的，并将其编程为最佳效率. Now my thermostat is as excited for the Super Bowl as I am! GO CHIEFS!!!
Cameron N.
Cameron N.
Ben was courteous and professional in his time in my home. 诊断出一个相对简单的修复我们的问题，并迅速有效地照顾它. Thanks Ben!
Lee H.
Lee H.
We have used Cates for our furnace and air condition services for over 25 years. 除了每年的维护服务外，他们还对他们进行了维修和更换. 他们已经做了通风调节，使我们家的温度舒适，他们的故障排除总是正确的. All of their staff, 从谁接电话到他们的服务人员都很友好和知识渊博.
Jeffrey M.
Jeffrey M.
I use Cates for my home and also another building I'm responsible for. 技术人员知识渊博，能够迅速跟进任何问题(这种情况很少发生). 当不寻常的问题突然出现时，我还目睹了一些非常有创意的故障排除.
Florice B.
Florice B.
My experience with Cates has been awesome. Ben is an awesome technician. Thank you for taking such good care of me! Please make Ben my regular technician!
Florice B.
Florice B.
My experience with Cates has been awesome. Ben is an awesome technician. Thank you for taking such good care of me! Please make Ben my regular technician!
Katherine G.
Katherine G.
We wouldn't use anyone else! Cates performs a thorough check up of our HVAC system every year in the Fall & Spring. 他们从不试图向你过度推销你不需要的产品，他们做得很好.
Mark C.
Mark C.
They show up on time and are friendly and professional. I like the new home warranty program too. 10多年来，我一直是Cates的客户，从未遇到过任何问题或担忧. 我希望我有一个管道工，我有同样的感觉，所以很高兴看到盖茨现在也提供管道和电气服务. 他们的新管道工解决了三个长期问题，就像盖茨的每个人一样，都很专业, thorough and quick. 现在，水像以前一样从冰箱门里出来，而不是花几分钟来装满一杯水. I'll try the electrical services out soon too.
Nancy T.
Nancy T.
I'm a first time customer and couldn't be happier! I called for an appointment and less than 2 hours later my furnace was repaired. The technician, Mark, was super friendly, triple checked everything, and took the time to explain things to me. I highly recommend Cates Heating & Cooling.
Michael and Lynn B.
Michael and Lynn B.
EXCELLENT SERVICE.. ON TIME, 2ND GUY WAS VERY KNOWLEDGEABLE.. HOWEVER, 还在想为什么一个有11年历史的炉子，上面写着他们的名字，今年需要780美元的零件，去年需要350美元的零件??
Pam O.
Pam O.
Cates Heating & Cooling-these folks provide excellent service year-round. I have used them for over 20 years and recommend them to everyone !
Karl O.
Karl O.
在我们一年两次的服务访问中，技术人员准时地花了一些时间清洁和调整我们的系统. He got it ready for winter.
Joe H.
Joe H.
I've been a customer of Cates heating & cooling for over 20 years. In my opinion they are one of the best in their business. 良好的客户关系，他们有知识和专业知识来处理这种情况. 员工是专业的，并且完全乐于向客户解释是否有新的空调/空调安装或维修工作. I depend on Cates to get the job done right the first time. Good dependable company and a 5 star rating.
Robert S.
Robert S.
我是一名老兵，他们为我买并安装了一个窗户装置，谢谢你们，你们是最好的!!!
Matt T.
Matt T.
在过去的几年里，我一直使用盖茨公司的服务，这是一次很好的经历. 他们每个季节都来我家检查暖气和空调，确保它们运转正常，并对未来可能出现的潜在问题提出建议. The techs and office staff are always friendly and their response time is great. I recommend Cates anytime I am asked about a heating and A/C company.
Travis B.
Travis B.
Have used Cates for many years and have been very pleased. Excellent service with very professional service techs
Tony D.
Tony D.
We have tried many HVAC companies in the past. Cates is head and shoulders above the competition. Our service tech Chris was highly competent and professional. No need to look any further, Cates is the best!
Regina T.
Regina T.
This is the most reliable company that I've worked with in a long time. 格雷格·施密特(Greg Schmitt)负责竞标，他非常棒，非常乐于助人，并解释了所有的选择. His service man was timely and overly polite. He took out the old replaced all new and cleaned up all the mess. Great company.
Reid L.
Reid L.
Matt has taken care of us our last two calls. He is extremely knowledgeable and professional. We have been extremely happy with the service we have received!
DeAnn G.
DeAnn G.
Matt came to check out my C/A.He was very efficient & helpful.我询问了由于将恒温器放置在我家的一侧而不是中央而导致我家的另一侧在冬天更冷而导致的供暖不平衡的问题.He gave me a couple of ideas which would help. I will consider one before fall.Matt represents Cates is a very positive way.
Linda T.
Linda T.
20年来，我一直是盖茨的客户，无论是在我的零售店还是在我的住所. 虽然在过去的几年里，我遇到的每一位技术人员都很棒，但我想说的是，Ben H. has been so wonderful! 我很欣赏他解释问题，并以如此高效的方式处理需要做的事情. 在我的情况下，我的炉子在星期五坏了，本在周末把它修好，等着在星期一早上拿一个零件来真正解决问题. 令我印象深刻的是，本在周末花时间和我一起检查，以确保所有设备都还在运行并且是温暖的. Thanks Cates and THANKS BEN H.!!!!! You are so Great!
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